Skip to main content
Lock Charger

Understanding Lock Charger, how it works and how to set it up.

Updated over a month ago

Lock Charger is a Chargers setting that can be found in the app and web portal. It is very popular to use in combination with Plug & Charge.

How does Lock Charger work?

  • Sets your charger to Unavailable

  • Nobody can charge

When you toggle Lock Charger to ON, the charger is set to Unavailable. When a charger is Unavailable, nobody can charge their car with this charger.

Most chargers will have their LED turn red or off in this state. Chargers with a display may display a big red cross.

The Unavailable status can also be seen for any other connected backoffices via the Proxy.

How to set Lock Charger

App

  1. Go to the Gear icon

  2. Tap Lock Charger

  3. Toggle ON

  4. Wait 10 seconds

Web Portal

  1. Go to Chargers, then View

  2. Go to Settings

  3. Go to Lock Charger

  4. Toggle ON

  5. Wait 10 seconds

Troubleshooting

  • I don't have this setting for my charger

  • I cannot lock or unlock my charger

Did this answer your question?