Volt Time

Troubleshooting

Can't charge

Offline charger

Slow charging

How to physically power cycle your charger

How to physically turn off and on your charger

Finding your installer, why they can help you and how to give them the information they need to help you.

Contact installer

What to do if your charger charger remains on "Never Seen" or is otherwise experiencing connectivity issues with our systems.

Charger can't connect to Volt Time Cloud

All fault codes, error messages, and vendor_error_flags for Volt Time One and Source chargers

Status & Fault Codes (Volt Time chargers)

Transactions suddenly stopping, the car reporting issues with the charger.

Car reports problem with charger / Transactions suddenly ending

How to check if there's a problem with your Sparky (Chargee) and how to fix it.

Issue with Sparky (P1 dongle by Chargee)

Issue with Load & Solar Module (CT Clamps by Volt Time)

What to do in case your charger doesn't communicate with your car

Charger doesn't recognise car

Offline chargers, cannot charge, slow charging and more

Charger issues

Issues with access, visibility, and unexpected behaviours.

App, web portal and backoffices

Charging card rejected

Access issues

How to fix issues with missing or incorrect transactions details and reports in your app or web portal.

Missing or incorrect transaction details

Reporting issues

Website

Cloud

Developers

Useful Links

Find answers and get help from Intercom Support and Community Experts

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