Volt Time

Troubleshooting

What a charger reboot does and how to perform one.

Finding your installer, why they can help you and how to give them the information they need to help you.

What to do if your charger charger remains on "Never Seen" or is otherwise experiencing connectivity issues with our systems.

All fault codes, error messages, and vendor_error_flags for Volt Time One and Source chargers

Transactions suddenly stopping, the car reporting issues with the charger.

How to check if there's a problem with your Sparky (Chargee) and how to fix it.

Offline chargers, cannot charge, slow charging and more

Issues with access, visibility, and unexpected behaviours.

How to fix issues with missing or incorrect transactions details and reports in your app or web portal.

Find answers and get help from Intercom Support and Community Experts

Track the progress of all tickets related to your company.

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