Troubleshooting
Quickly identify and solve problems with your charger and apps.
13 articles
Charging issues
Issues relating to chargers, charging and cars
Can't chargeMy charger doesn't work
Offline chargerConnection issues with chargepoints
Charging card rejectedHow to fix issues with charging cards.
Missing or incorrect transaction detailsHow to fix issues with missing or incorrect transactions details and reports in your app or web portal.
Slow charging
How to physically turn off and on your chargerHow to physically power cycle your charger
Contact installerFinding your installer, why they can help you and how to give them the information they need to help you.
Charger can't connect to Volt Time CloudWhat to do if your charger charger remains on "Never Seen" or is otherwise experiencing connectivity issues with our systems.
Car reports problem with charger / Transactions suddenly endingTransactions suddenly stopping, the car reporting issues with the charger.
Charger doesn't recognise carWhat to do in case your charger doesn't communicate with your car