Volt Time

Can't charge

Offline charger

Charging card rejected

How to fix issues with missing or incorrect transactions details and reports in your app or web portal.

Missing or incorrect transaction details

Slow charging

How to physically power cycle your charger

How to physically turn off and on your charger

Finding your installer, why they can help you and how to give them the information they need to help you.

Contact installer

What to do if your charger charger remains on "Never Seen" or is otherwise experiencing connectivity issues with our systems.

Charger can't connect to Volt Time Cloud

Transactions suddenly stopping, the car reporting issues with the charger.

Car reports problem with charger / Transactions suddenly ending

What to do in case your charger doesn't communicate with your car

Charger doesn't recognise car

Issues relating to chargers, charging and cars

Charging issues

All fault codes, error messages, and vendor_error_flags for Volt Time One and Source chargers

Status & Fault Codes (Volt Time chargers)

All fault codes and error messages explained

Charger fault codes

Website

Cloud

Developers

Useful Links

Plugchoice API

Plugchoice

Find answers and get help from Intercom Support and Community Experts

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