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App guide for end-users

Learn how to use the Plugchoice app for your charger.

Updated this week

Congratulations, you just got your hands on the best-in-class app to manage and optimize your charging experience!

In this guide, you'll learn about all the ins and outs of the Plugchoice app.


Getting access to your charger

Download the app here and register your account.

Your charger is linked to an address, called a location. Your installer should have invited you already to join the location, scan their QR code or press the link in your email.


Menu layout

The Overview tab contains information about your location.

The Chargers tab shows all chargers in the location, swipe left and right to cycle between chargers.

The Transactions tab shows all transactions in the location.

Your Account opens up the menu with settings relating to your account, location and app.


Overview - Your location

In the Overview tab, you'll find the following information, going from top to bottom:

If you press your address in the top left, you'll open the location selector which is used to switch between different locations.

The main fuse is shown in the top right. It displays your current power usage or delivery of your location. You can press it to find your main fuse and meter settings.

Don't change your main fuse or meter settings unless your installer asks you to.

The Charging Status shows if your chargers are charging and how fast.

The insights field can be pressed to learn more about your impact on the environment.

Smart Charging

This is where it gets exciting! With Smart Charging, we refer to our Power Management technology which enables load & solar balancing, and our Tariff Management which enables charging on dynamic and variable energy tariffs. These modes apply to the whole location, so all chargers at once.

The Power Management field displays your current Power Management mode of the location. Press it to reveal several modes and settings:

The Tariff Management field displays your current Tariff Management mode of the location. Here you can switch between:

At the bottom of your screen, the current live energy prices are displayed for your reference.


Chargers

The chargers tab displays your chargers. Swipe left and right to cycle between them. From top to bottom:

Your charger's chargepoint identity is displayed at the top, and right below that is the charger status (e.g. available, waiting for power, etc).

Pressing the + in the top right will allow you to add a charger.

The Authorization field displays whether your charger requires cards to be scanned or whether you'd like to use Autostart.

To the right, you can protect your charger against unwanted use by using the Lock Charger function.

The big play button starts a transaction remotely or stops it.

To the left of it, the current charging speed is displayed. The green bar below that indicates how much of the charger's limit is actually being used.

Settings

On the right, you'll find the Settings button. Open it to reveal:

Don't reconfigure your charger or remove it from the location unless your installer asks you to.


Transactions

The transactions tab shows a history of all charging sessions in this location. So when, how much, and using which card. If you're looking for more details, you might want to log into the web portal to download your transactions to excel.


Account settings

Going back to the Overview page, press on your account in the top right to reveal settings relating to your account, location and app.

Press on your name to change it, log out or delete your account.

Press Language to switch the app to your desired language.

Current Location shows which location you are currently viewing the settings of, and you can open up the location selector by pressing it. Edit your address information by pressing Location Information.

Main Fuse is also found here to reveal settings about your main fuse and meter. Again, don't edit this if unless your installer asks you to.

Press Cards to add/remove cards which can be used to authorize transactions for all chargers in this location.

Pressing Members will reveal which teams have access to your location and to what degree. Invite new members or manage their data access here.

Finally, you can press Join Location to scan the QR code to join a location or press Create a new location to set up a new one.


Still got questions?

If you didn't find what you need in this article, please give your feedback down below and feel free to ask us for help using the chat bubble in the bottom right of your screen, we're here to help!

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